RETURN / REFUND / EXCHANGE / CANCELLATION POLICY

Cancellations of orders are not permitted 24 hours after successful placement and payment of orders.

YOUR OBLIGATIONS

  • You must provide true, accurate, current and complete information about yourself as prompted by Oh Cha registration form.
  • Upon change or inaccuracy of any information provided by you on the Website, you shall be responsible to promptly inform Oh Cha.
  • To maintain and promptly update the registration data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if Oh Cha has reasonable grounds to suspect that such information is untrue, inaccurate, and not current or not in accordance with these Terms and Conditions, we have the right to indefinitely suspend or terminate your membership and refuse to provide you access to the Website.
  • You will provide authentic and true information in all instances where such information is requested of you. Oh Cha reserves the right to confirm and validate the information and other details provided by you at any point in time. If upon confirmation your details are found not to be true (wholly or partly), Oh Cha has the right in its sole discretion to reject the registration and debar you from using the services of the Website without prior notice whatsoever.
  • Before placing an order, you shall check the product description carefully. By placing an order for a product, you agree to be bound by the conditions of sale and invitation of offer included in the item's description.
  • You shall not attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website or any server, computer, network, or to any of the services offered on or through the Website, by hacking, password ‘mining’ or any other illegitimate means.

RESTRICTIONS

Oh Cha reserves the right, at our sole discretion, to limit the quantity/value of the items purchased by you and such restrictions may be applicable to orders placed by the same account, the same credit/debit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. Oh Cha reserves the right, at our sole discretion, to prohibit sales to anyone as it may deem fit.

SITE SECURITY

You are prohibited from violating or attempting to violate the security of this Website, including, without limitation:

  • Accessing data not intended for you or logging onto a server or an account, which you are not authorized to access.
  • Attempting to probe, scan or test the vulnerability of a system, network or breach security or authentication measures without proper authorization.
  • Attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the site, overloading, and "flooding," "spamming," "mailbombing" or "crashing."
  • Sending unsolicited emails, including promotions and/or advertising of products or services.
  • Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting violations of system or network security may result in civil or criminal liability. Oh Cha will investigate occurrences that may involve such violations and may involve, and cooperate with law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this site other than the search engine and search agents available on this site and other than generally available third party web browsers (e.g., Microsoft Explorer, Google Chrome, Mozilla Firefox).

PRODUCTS AND AVAILABILITY

  • While we make every effort to ensure that the photographs displayed on our site are faithful reproductions of the original products, variations may occur due to the technical and colour resolution characteristics of your computer. Oh Cha shall not be liable for the potential inadequacy of the graphic representations of products displayed on the Site.
  • You acknowledge that the products offered by us are subject to stock limits.
  • You may check the availability of any item offered on our site at any time, and any products that are not available, we will inform you of this fact as soon as possible (and in any case within the term of delivery as specified below) by e-mail. We will give you the option to order a different item or alternatively, to cancel your order. Should you opt to cancel your order no charge will be made to your credit/debit card. In the event that your credit/debit card has already been charged, you will be refunded as soon as possible.
  • We reserve the right to change the items offered on our site at any moment, without prior notice.

We reserve the right to reject orders from any customer with whom there is an ongoing legal dispute regarding a prior order. This applies equally to all cases in which we consider the customer unsuitable, for instance in the case of previous violations of terms and conditions for online purchases on our site or for whatever other legitimate reason, especially where the customer has been involved in irregular activity of any kind.

PRICE OF PRODUCTS AND DELIVERY CHARGES

Our site contains a large number of Products. It is always possible that, despite our efforts to the contrary, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or alternatively you may cancel your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

CANCELLATION BY OH CHA

There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional information or verification/s before accepting any order. We will inform you if the entire order or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit/debit card has been charged, the said amount will be reverted to your card account.

We will seek authorization on your card for the aggregate amount of the order placed by you, however, we may charge your card (capture) only with the amount corresponding to the actual portion of the order that we are able/willing to fulfil, and any associated shipping charges/taxes and levies etc. Any surplus amount, for which we might have originally sought and received an authorization on your card from your Card Issuer, if not captured by us in the time period stipulated by our Merchant Banker, will not be captured/ charged. If, however, the same is charged to your card/bank account in error, we will refund it as soon as the same is realized by us or brought to our notice, whichever is sooner. Oh Cha reserves the right to capture/charge your card to the full or partially authorized amount for the concerned order.

CANCELLATION AND CHANGES BY CUSTOMERS

Cancellations and modification within a period of one day from placing the order shall be addressed through e-mail at support@ohcha.in.

It is agreed by you that you will not dispute the decision made by Oh Cha and accept our decision regarding cancellation, modification of the order.

SALE AND PROMOTION

All offers for sale on the Website shall be subject to the following conditions:

  • The products under sale will be available only till the availability of stock with Oh Cha. Duration of sale is in the sole discretion of Oh Cha and it reserves the right to extend or terminate the sale, without further information at any point of time.
  • The products under the sale may be removed/changed/added by Oh Cha and the discounted prices can also be changed, at sole discretion of Oh Cha.
  • Products on sale are not applicable for return or exchange according to our return and exchange policy.
  • In case of any further query regarding the sale, please email us at support@ohcha.in
  • Oh Cha reserves the right, at any time, to amend/add/remove/modify (in whole or part) any of the terms & conditions of sale, or to replace, wholly or in part, this promotion by another promotion, whether similar to this promotion or not, or to withdraw it altogether, and Oh Cha decision in this regard shall be final and requires no intimation to the customer of any sort

CONSUMER PROVISIONS

You may only purchase Products from our site if you are at least 18 years old. You have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

PRICE OF PRODUCTS AND DELIVERY CHARGES

Our site contains a large number of Products. It is always possible that, despite our efforts to the contrary, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or alternatively you may cancel your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

DISCLAIMER

Oh Cha, together with our licensors, owns the copyright to all the contents of this Website, including images. All trademarks and other intellectual property are owned by or licensed to us (unless otherwise specified).

You shall not copy, reproduce, distribute, republish, download, display, post or transmit any part of the Website without written consent from us (except as stated below).

You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please go to our contact us page to apply for permission to reproduce the content.

While our Website is as accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colours in our images will be rendered correctly on different computer monitors.

EXTERNAL MATERIAL

You shall not use the Website in any way that will damage it or interrupt its provision. You shall not use the Website to transmit or post any computer viruses.

We cannot guarantee that the Website is free from computer viruses, and you should take your own precautions in this respect.

We will try to make sure that the Website is always available. However, this is not always possible, and we are not liable if the Website is unavailable.

LINKS

The Website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such Websites and cannot make any guarantees about them. We provide these links because we think they might interest you, but we do not monitor or endorse these websites.

By accessing the links, you may leave this Website and be directed to an external website, or to a website maintained by an entity other than Oh Cha. If you decide to visit any such site, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or any other destructive elements. Oh Cha makes no warranty or representation regarding, and does not endorse, any linked websites or the information appearing thereon or any of the products or services described thereon. Links do not imply that Oh Cha or this Website sponsors, endorses, is affiliated or associated with them. You hereby expressly acknowledge and agree that the linked sites are not under the control of Oh Cha and Oh Cha is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. Oh Cha is not responsible for webcasting or any other form of transmission received from any linked site. Oh Cha is providing these links to you only as a convenience, and the inclusion of any link shall not be construed to imply endorsement by Oh Cha in any manner of the Website.

LIABILITY

We take no responsibility for any loss or damage suffered as a result of our ‘order online’ service, or goods supplied using it, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention. All purchases from the Website are at your own risk and while making order on the Website, you should apply prudence. Oh Cha gives no representation or warranty for your purchase order. However, in some special circumstances, Oh Cha at its discretion will consider its liability for your order up to a maximum limit of purchase price of the order.

CHANGES TO THE SITE DISCLAIMER

We reserve the right to change the Site Disclaimer from time to time. If this happens, we will notify you by posting the updated Site Disclaimer on the Website. If you do not wish to be governed by the revised Website disclaimer, you must not use the ohcha.in

COPYRIGHT & TRADEMARK

Oh Cha, together with its licensors, reserves all intellectual property rights in all text, programs, products, processes, technology, content, photographs, designs and other materials, which appear on this Website. Access to this Website does not authorize anyone to use any name, logo or mark in any manner. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips, written and other materials that are part of this Website (collectively, the 'Contents') are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You will not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents of the Website or any related software. All software used on this Website is the property of the Website or its suppliers and they are protected by Indian and international copyright laws.

TERMINATION

These Terms and Conditions are effective until and unless terminated by you at any time by informing us in writing at support@ohcha.in that you no longer wish to be associated with this Website, provided that you discontinue any further use of this Website.

We may terminate these Terms and Conditions at any time and may do so immediately without notice, and accordingly deny you access to the Website. Such termination will be without any liability to the Website. Upon any termination of these Terms and Conditions by either you or Oh Cha, you must promptly destroy all materials downloaded or otherwise obtained from this Website, as well as all copies of such materials, whether made under these Terms and Conditions or otherwise. Our right to any Comments shall survive any termination of these Terms and Conditions. Any such termination of these Terms and Conditions shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability against you that may have arisen under the User Agreement.

GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be construed in accordance with the applicable laws of INDIA. The Courts at Sharjah shall alone have exclusive jurisdiction in any proceedings arising out of this agreement.

MODIFICATION OF TERMS AND CONDITIONS OF SERVICE

Oh Cha reserves the right at any time to modify the Terms and Conditions without any prior notification to you. You should regularly review the Terms and Conditions on the Website. In the event the modified Terms and Conditions are not acceptable to you, you undertake to discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed and accepted to the modified Terms and Conditions and you undertake to abide by the modified Terms and Conditions.

GENERAL

The Company may terminate these Terms and Conditions at any time. Without limiting the foregoing, the Company shall have the right to immediately terminate any passwords or accounts of the user in the event of any conduct by the user which the Company, in its sole discretion, considers to be unacceptable, or in the event of any breach by the user of these Terms and Conditions. Notwithstanding any other provisions of these Terms and Conditions, or any general legal principles to the contrary, any provision of this document that imposes or contemplates continuing obligations on a party will survive the expiration or termination of these Terms and Conditions.

LIMITATION OF DAMAGES

In no event shall Oh Cha or any of its subsidiaries or affiliates be liable to any entity for any direct, indirect, special, consequential or other damages (including, without limitation, any lost profits, business interruption, loss of information or programs or other data on your information handling system) that are related to the use of, or the inability to use, the content, materials, and functions of this Website or any linked Website, even if Oh Cha is expressly advised of the possibility of such damages.

PRIVACY POLICY

Oh Cha respects your right to privacy. Accordingly, we do not share or sell your information to any third-parties. Any and all information collected by Oh Cha is used solely for the purpose of processing of your order. Once you make a purchase with Oh Cha, you are automatically included in our updates, newsletters and correspondences. To request to have your name removed from these correspondences, please email support@ohcha.in.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry-best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

We process personal data for purchases, payments, customer support and fulfilment to enable us to perform our contract with you; where your contact details and transactional information are processed.

COOKIES

We employ the use of cookies. By accessing Oh Cha, you agree to use cookies in agreement with the Oh Cha Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

LICENSE

Unless otherwise stated, Oh Cha and/or its licensors own the intellectual property rights for all material on Oh Cha. All intellectual property rights are reserved. You may access this from Oh Cha for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from Oh Cha
  • Reproduce, duplicate or copy material/designs from Oh Cha
  • Redistribute content/designs from Oh Cha

DISCLAIMER

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury; limit or exclude our or your liability for fraud or fraudulent misrepresentation; limit any of our or your liabilities in any way that is not permitted under applicable law; or exclude any of our or your liabilities that may not be excluded under applicable law. The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer:

(a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.